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Buyers beware major safety issues

User review on Hyundai Elantra written by A.K.JAIN (Guest) on 10 April 2015

Year of Manufacture : 2013 | Driven no. of Kms. : 17500

  • Overall
    Overall rating: 3.50
  • Exterior
    Overall rating: 5
  • Suspension
    Overall rating: 4
  • Comfort
    Overall rating: 4
  • Safety
    Overall rating: 1
  • Pros:
  • Cons: Not so Happy
In larger buyer interest, I must share the terrible experience I am having with the ELANTRA 1.8SX that I purchased on 29-1-13. The steering control got jammed without warning on the 26-10-2014 and we escaped a major accident as we were at slow speed.The dealer told us this was on account of breakdown in the Electronic Circuit system which controls the steering system.I raised major issues of safety and design fault, manufacturing defects fundamental in nature, and the grave risk to life posed by such situations and took up the matter with both the Hyundai India Office in Delhi as well as the Automotive Research Association of India (ARAI) through the Ministry of Heavy Industry, Govt. of India. Three days later the Hyundai dealer returned the car to us assuring that the defect has been repaired and will not recur. I expressed my dissatisfaction that the basic issues raised by me have not been addressed and that there was no guarantee that such events will not recur. But I got no response from Hyundai India. Instead in their reply to the ARAI they misrepresented that I was satisfied with the service rendered by them. Again on the 1-4-15, the same breakdown occurred while driving and we were again lucky. I wrote to the manufacturer insisting that the car be replaced m with certified resolution of safety issues. The letter was addressed to the CEO, HYUNDAI India, the Dealer service Head and also Mr Naveen kumar the Area Service Manager as before. I also drew their attention to the fact that 205000 cars of the ELANTRA model have been recalled in USA for the same defect based on detailed investigation report by the NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION which concluded that such failures carried a risk of crash. However, excepting for bland assurances and cryptic answers that the defect has been rectified and will not recur again, the manufacturers and the dealer have not yet resolved the issue despite lapse of more than 8 days since the event occurred. They want me to accept the same car back despite repeated safety failures of a grave nature and the existing report of the NHTSA. Is consumer safety and concern of Indian users so valueless in the eyes of the manufacturer ? While they were compelled to take recall action in the USA, even my subsequent call to Mr. Naveen Kumar on the 8th April remained unanswered. Meanwhile I remain harassed and regretful of having bought the ELANTRA in the first place. Still awaiting the manufacturer to resolve this as I write.

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