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very bad customer service of Mahindra

User review on Mahindra SsangYong Rexton written by Esther Tschudi on 27 October 2018

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Year of Manufacture : 2014 | Driven no. of Kms. : 55000

Overall
Overall rating: 4
Exterior
Overall rating: 4
Suspension
Overall rating: 4
Comfort
Overall rating: 4
Safety
Overall rating: 4
Pros: I am a very happy owner my Rexton RX7 AT, perfect engine, nothing to complain about. I replaced the original tires after 3 years and replaced them with 4 wheel tires Continental 235-70R16 which we give 35-38 bar and driving experience on bad roads and off-road is just great.
Cons: but........ customer service is very lousy, we gave our car to mahindra whitefield bangalore and they forgot to fix the wipers two times, took months to replace parking aid system. You cant leave anything in the car, all gets stolen. We gave our car to Muktar autobiles in Verna South Goa. 4 times they could not solve our oil leaking, each time 29000.-Rs to pay, We left some corrected expensive sunglasses in the sunglass storage, stolen. No replacement, no excuse. We ordered replacement keys (my husband lost both keys over these 4 years) and its a month now and the order has not even proceeded. Head office Mahindra Mumbai is not taking any phone, not looking at 3 complaints, not taking the phones.
Dont buy a Ssangyong Rexton, not because it is a bad car at all, but because of extremely lousy Mahindra service. By a Hyundai or Mercedes.

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Mahindra SsangYong Rexton

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