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NISSAN TERRANO’S MANUFACTURING DEFECT AND THE CARELESS, UNPROFESSIONAL CUSTOMER CARE ATTITUDE

User review on Nissan Terrano written by Deepak Gandhi (Guest) on 08 November 2014

Year of Manufacture : 2013 | Driven no. of Kms. : 9000

  • Overall
    Overall rating: 4.00
  • Exterior
    Overall rating: 5
  • Suspension
    Overall rating: 5
  • Comfort
    Overall rating: 5
  • Safety
    Overall rating: 1
  • Pros:
  • Cons: Manufacturing defect: upon accelerating the car slows down after few seconds This is a major SAFETY related issue.
My Terrano had a manufacturing defect due to which it would slow down after couple of seconds of accelerating. The service centre guys took 12 days to get this fixed and I got my car back on 17th September. I was earlier denied a loaner vehicle, then told I would get the same, then told I wouldn’t get it but I could reimburse @ Rs.1200 per day. It has been 52 days since but I haven’t received my reimbursements inspite of several followups on email / calls. Inspite of several followups on email, Nissan has failed/refused to reply to my email sent on 22nd September, asking why exactly was the problem occurring and what measures had they taken to fix it. Nissan Terrano is faulty with a manufacturing defect which Nissan team refuses to talk about. Also, there is nothing like customer care which seems to exist in Nissan.
Nissan Terrano

Nissan Terrano

SUV

9.99...13.50 Lakh

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