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Terrible experience - Read this before you buy

User review on Renault Duster written by Srinivasan Srinath on 28 September 2017

Year of Manufacture : 2016 | Driven no. of Kms. : 10000

Overall rating: 2
Overall rating: 3
Overall rating: 3
Overall rating: 3
Overall rating: 2
Pros: Vehicle was good till 5k kms. Comfortable, Good Suspension
Cons: Bad after sales service. Clutch (though company claims they have corrected it) will give you lot of trouble while driving. Hard clutch - damaged after 5k kms. Charged whopping 22k (after 50 percent so called goodwill gesture when I complained) to replace. Bad after sales service including on road assistance.
Twice risked lives of family members in the car. Once on drive to Chennai with smoke emitting from engine (no overheating symbol came up - service center could never confirm the root cause). Second time gear got stuck while driving on highway thereby losing balance while driving. Company puts the blame on customer stating issue is due to clutch override and therefore customer should bear the cost. Never once had issue with my earlier Hyundai cars. Regret buying Renault Duster.

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