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Excellent Product, with very poor service

User review on Skoda Octavia written by Vineet Dua (Guest) on 07 May 2015

Year of Manufacture : 2013 | Driven no. of Kms. : 15000

  • Overall
    Overall rating: 3.50
  • Exterior
    Overall rating: 4
  • Suspension
    Overall rating: 3
  • Comfort
    Overall rating: 3
  • Safety
    Overall rating: 4
  • Pros: I chose this car because it is the best product in this segment, its interiors, features,driving comfort, stability, everything was good.
  • Cons: When I first took this car, within 1500 kilometers one of its tyre was swollen, in spite of several requests of getting it replaced all went in deaf years. Even after several emails to head office of skoda went unheard. So we bought one and changed it.
Now after a year, we are facing some problem with the blowers, now this service team wants me to drive vehicle 500 kms in scorching heat to their service center to get it corrected. They do not have a competent manpower who can solve the problem. They hardly send two mechanics for servicing of 20 vehicles. Wheres honda who services only 8 vehicles send 8 of its manpower with two supervisors. So this explains how much worried Skoda team is for service.

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