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Horrible After Sales Services

User review on Skoda Rapid written by Vinod Advani on 14 November 2018

Year of Manufacture : 2017 | Driven no. of Kms. : 34185

Overall
Overall rating: 4
Exterior
Overall rating: 4
Suspension
Overall rating: 3
Comfort
Overall rating: 4
Safety
Overall rating: 5
Pros: Sturdy car
Cons: Bad After Sales Services
My car is just about 18 months old and the battery will just not work I sent my car to the authorised service centre Heak auto in Nashik they told me that the battery needs to be replaced They said battery warranty period is 12 months When I confronted them they said they would replace after a few days because of Diwali holidays I sent the car back and now the excuse they give is that they have to ask Skoda for the permission to replace the battery and this process might take a weeks time and the car needs to be at the service station for a week and if the company permits the battery will be replaced or else I would have to pay for the battery Amaron battery is giving a 4 year replacement guarantee. Why is Skoda not using Amaron battery in that case. Shameful experience of buying a 14 lakhs car You should always buy a Maruti car in India

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