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Very Poor after sale service.

User review on Volkswagen Ameo written by Jagdish Karanjkar on 11 January 2017

Year of Manufacture : 2016 | Driven no. of Kms. : 2000

  • Overall
    Overall rating: 3.00
  • Exterior
    Overall rating: 4
  • Suspension
    Overall rating: 3
  • Comfort
    Overall rating: 2
  • Safety
    Overall rating: 3
  • Pros: I have purchased VW comfort line Ameo (P).I just blindly went for VW brand was more concerned regarding safety features.
  • Cons: VW has one of the worst customer service in India. The customer service person are just to loot the customers by charging heavy price for spares repair. I promise you will have a life time horrible experience with these Fellows over there. Unless you assure that the service station is nearby dont go for VW Car ,as I have purchased and really experienced the ugly side. Experience 1 I have purchased the car on Diwali,I got on time delivery and was told that there is 5 ltr of Petrol in fuel tank and additional they have provided coupon of 5 ltr to be filled from nearby Petrol pump. We were handed over the car and just after driving for 5km the car stopped and we came to know that the fuel tank is dry,we just managed to push the vehicle to nearby Petrol pump and filled the fuel and driven the car home. Experience - 2 Just after 1.5 months of purchase on 12 Dec the car engine suddenly stopped in between the road ,after which we sent the vehicle to service station for repairs, being in warranty the SCentre person was charging 8000 Rs for fuel filter and spark plug change. After this the S centre person again communicated that there is problem in fuel pump and extra 5500 Rs required to change the same,this all took around 20 days to repair and resolve the problem on chargeable basis ,being the vehicle under warranty. VW is a good company, but the S centre person make the experience worst once you start to deal with them. There is no honouring for commitment and are thirst for money.You can really experience that a water filter company will provide good service than these Fellows. Experience 3 - After repair of vehicle as it was not possible for me to go,I have sent my brother for joint trial inspection and handing over the vehicle.Once vehicle reached home I came to know that key chain and 01 no rudraksha mala inside vehicle is missing. Such a cheap Fellows they are and the service centre manager is still to replay for that.
Plz go for this brand only if service centre is nearby orelse dont even think for this.

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