Audi India has concluded the seventh edition of national Audi Twin Cup, which saw the participation from 37 Audi dealerships across the country. A total of 123 teams comprising of 370 Audi dealer technicians and service advisors competed for the coveted championship titles. Six Technical and six Service teams made it to the exciting finals where the team from Audi Gurgaon bagged the top spot in the Technology category and Audi Bhubaneshwar topped in the Service category. The winning teams will go on to represent India at the World Finals in 2018 competing with around 70 teams from 38 countries.
“The Audi Twin Cup is an initiative to recognize our dealer partners delivering exceptional customer service. We have invested extensively in training our staff over the years for strengthening the service levels. This has worked brilliantly with our teams displaying outstanding technical know-how and consistent customer focus. It is clearly reflected in the excellent performance of the team representing Audi India at the recently concluded World championship of the Audi Twin Cup 2017, ” said Mr. Rahil Ansari, Head, Audi India. The team from Audi Gurgaon exhibited exemplary technical skills to emerge as a winner in the category of Technology, while Audi Bhubaneshwar demonstrated their expert service skills to bag the title in the Service category.
“This year too, the competition had been fierce amongst the competing teams with excellent demonstration of technical knowledge and service coordination. The competing teams achieve first-class results through optimal cooperation between service technicians in the workshop and service advisors interacting with the customer. The winners had to deliver on a framework moderated by AUDI AG validating that the Audi service in India is at par with other markets internationally. Audi India is committed to enhancing the ownership experience and ensuring that every touch point is managed in a way that is relevant and meaningful to today’s customer,” added Mr. Ansari. The Audi Twin Cup tests the customer orientation and technical knowledge of the participants.