Audi India has won the second position in the international final of the Audi Twin Cup 2018 in Saalfelden of Austria. The global championship took place from 25-27th July, 2018 and a total of 34 countries participated along with Audi India in the categories of Technology, Service and Twin.
Speaking about the winning of second position at the 14th edition of the championship, Audi India head Mr. Rahil Ansari has said, "This clearly displays the level of service expertise and technical knowledge of the Audi India team when it comes to consistent customer focus.” He also added that the Audi Twin Cup is an initiative to recognize the dealer partners who continuously strive towards delivering exceptional customer service.
At the championship, around 2,500 teams took part from 34 countries in the national stage and 67 of those teams qualified for the international event. During the two-day event, participants demonstrated their advisory skills and technical expertise in typical customer situations ranging from the check-in inspection to diagnosing hidden defects and carrying out repairs according to manufacturer specifications.
Customer focus was given particular priority in this year’s theoretical and practical tasks involving the Audi SQ7. The teams demonstrated in concrete challenges how they use the new, flexible core service process to provide individualized customer support. The technical inspection and guided troubleshooting for features like the 360 degree camera system also put their technical skill and precision to the test.