Audi India has come out with flying colours at the Twin Cup this year scoring the 4th position by the team. The event was held at Portugal’s Algarve region which glorifies premium service levels for the company’s crew. 36 countries participated for 2016 bringing in a total of 71 teams as qualified participants. The entire final round stretches for two days where participants display their diagnostic skills and repair work along with customer handling. For the technology category, 4th position was secured by team comprising of members from Audi Gurgaon, Ludhiana and South Mumbai. The other section is service category where team from Audi Chandigarh, Kochi and West Mumbai scored 8th rank.
“Our teams displayed outstanding technical know-how and consistent customer focus, this honour validates our strength in the after-sales service in India. We have invested extensively in training and our initiatives over the years for strengthening our service levels have worked wonders. It is a matter of great pride for us that Audi Twin Cup has recognized the customer service excellence of Audi India teams. Customer satisfaction and Customer delight continue to be the core of our strategy and Audi India will continue to focus on the ownership experience and ensure that every touch point is executed in a way that’s relevant and meaningful to today’s customer“, states Joe King, Head, Audi India.