Cars in India | Autoportal.com
Select City

BMW India ranks highest in customer satisfaction survey

Snapshot: J.D. Power Asia Pacific awarded BMW India for serving best after sales service to its customers

- Comments    |    Write Comment

J.D. Power Asia Pacific recently awarded BMW India for ranking highest in its Sales Satisfaction Index Study 2013 and Customer Service Index Study 2013 in the Indian market. Interestingly, the luxury car segment was added for the first time in overall customer satisfaction survey and BMW succeeded to rank highest with 892 points on a 1000-point scale.

On receiving the awards, Mr. Philipp von Sahr, President, BMW Group India said, “BMW India is committed towards being the leading luxury car company with ‘Delighted Customers’, ‘Strong Partners’ and most important ‘Sustainable Leadership'. We are incredibly proud that BMW India has ranked highest in Sales Satisfaction and Customer Satisfaction in the Indian luxury car segment. As the strongest and the most trusted automotive brand in India today, BMW India will continuously focus on setting new benchmarks in the luxury car market. We offer our customers an unparalleled luxury experience with exclusively authentic premium products, world-class dealerships and high quality after-sales services.”

J.D. Power measures customer satisfaction on the basis of feedback received from premium car customers who visit authorised dealership service centre for regular maintenance and mechanical work within first 12 to 24 months of ownership. A total of 238 customers gave their feedback on five crucial parameters (listed in order of importance)- service quality, vehicle pick-up, service advisor, service facility and service initiation to rank the luxury automakers accordingly.


 

Related car news

  • Now Buy Tata Hexa Online 27-02-2017 Mayank Now Buy Tata Hexa Online
  • Impact of GST on Indian car market 16-06-2016 Pankaj Vig Impact of GST on Indian car market
  • Isuzu India Opens New Showroom in Mohali, Punjab 27-02-2017 Mayank Isuzu India Opens New Showroom in Mohali, Punjab
  • All new Honda CR-V 2017 diesel details leaked 27-02-2017 Anurag Busi All new Honda CR-V 2017 diesel details leaked
  • Maruti Baleno RS Bookings Start at Rs. 11,000 27-02-2017 Mayank Maruti Baleno RS Bookings Start at Rs. 11,000
  • First Porsche 911 R Limited Edition Delivered in India 27-02-2017 Mayank First Porsche 911 R Limited Edition Delivered in India


Helpline