Buyers of cars in India have come of age; they are demanding stringent quality control from the car manufacturers. Taking account of changed consumer outlook some of the well known car manufacturers are forced to call back faulty units which do not pass stringent quality tests expected by the customers and demanded by the Indian car market. In the past ‘Mahindra, Nissan and Renault’ announced that they are taking back models with flowed components to rectify the fault and return them to the buyers. General Motors has joined the band wagon and announced that for the time being they are going to stop manufacturing diesel variant of both ‘sedan’ and ‘hatchback’ models of ‘Sail’ fron June 2013 onwards. However, they have not disclosed the specific reason for this action. It is reported that it may be related to faulty quality of some components. So far, there is no news about the petrol variants of the same model. The production of another model ‘BS III Tavera’ is stopped altogether for the time being. While there is no indication what is wrong with Sail cars it has come to be known that B S III Travera has problems with ‘emissions’.
Vice President of ‘General Motors India’ admitted that the production of diesel variant of Sail has been stopped, dealer network are informed and asked to pass the information to the prospective buyers, as well as the customers who have booked the Sail about the delayed date of delivery. However, the official says that the petrol variant of both Sail and ‘Tvera BS-IV’ have no quality issues and their sale would continue uninterrupted. Though so far GM has not announced that they are going to ‘recall’ the diesel variant of ‘Sail’ model, the company is likely to take back the pieces already sold, change or rectify the faulty components and return them to their owners. It is becoming very obvious that the prospective car buyer in India are only going to be satisfied with car models which have gone through stringent quality control.