Ford India has suspended the sales of Figo hatch and Figo Aspire sedan in the country. It is being learnt that the American automaker would recall around 40,000 units of the hatch and compact sedan due to a malicious software which can damage airbag functioning. The official recall could be issued in a couple of days as to rectify the glitch in software. The new cars at the dealer outlets are also being updated with the new software.
Speaking to TOI, a company spokesperson confirmed that deliveries of Ford Figo and Ford Figo Aspire have been temporarily stalled for the past three days. The company is said to be looking into a "software concern" related to the 'restraints control module', which can affect the performance of airbag. "However, the matter is expected to be sorted out by Friday after which there will be a resumption in deliveries of new cars," a source said. The spokesperson added, "We have issued a dealer demonstration and delivery-hold notice. Ford remains committed to delivering world-class quality vehicles to customers, and dealer demonstration and delivery-hold are part of that commitment."
Ford Figo Aspire and Figo hatch are extremely crucial to the company in gaining market share in India. Both these products are being manufactured at Ford's Sanand facility in Gujrat. "As far as cars on roads are concerned, Ford India will inform customers individually. The software upgrade will be done free-of-cost and the process should take two-to-three hours at the dealerships," saod a source. Currently, there is not a compulsory recall policy in India and the government is contemplating introduction of such a policy to make sure that customers do not suffer from such glitches and automakers inform them in advance.