Ford India has joined the bandwagon of automakers, extending support to customers impacted by recent torrential rains and subsequent floods or water logging in Mumbai as well as several parts in the Eastern India. The company is offering special discounts on repairs of cars, while absorbing 50 percent of a customers’ liability on auto part replacement for which they have claimed insurance. Surveyors from insurance companies have been stationed at Ford service centers to faciliate swift processing of insurance claims.
“At Ford, we are committed to treat our customers like members of our own family. We understand that unexpected floods would have caused financial strain to some of our customers and are happy to assist them,” N Prabhu, vice president for customer service at Ford India, said. The special benefits also include a free engine oil replacement on all affected Ford vehicles, 50 percent discount on anti-rust coating on underbody and a 50 percent discount on labour charges for replacement of parts not covered under insurance. All Ford service centers in affected areas will be operational for extended hours to expedite repair work and minimise inconvenience to Ford owners.
The American automaker is also offering 20 percent discount on booking a self-driving car from Zoomcar, India’s leading car rental company, in case repairs on their Ford vehicle take more than 24-hours. Ford India’s Road Side Assistance and Customer Relationship Centers are available 24X7 to assist Ford owners as well. Customers can reach Ford Road Side Assistance at 1800-209-7400 or 1800-103-7400 and Ford Customer Relationship Centre at 1800-419-2500 or 1800-425-2500 for all queries. Earlier, a couple of leading automaker such as Hyundai & Volkswagen came ahead and offered similar help to all the affected customers. Even Mercedes Benz didn't shy away from extending similar benefits to all its customers in Mumbai.