Hyundai India launched a plethora of service initiatives in 2017, which were in line with the brand’s commitment to customer happiness beyond automobiles and further reiterates its image as the most loved and trusted. This resulted in Number 1 rank in JD Power 2017 India Customer Service Index (Mass Market) study 2017 accumulating 923 points, the highest ever for any manufacturer. Over 62.5 lakh cars were serviced in 2017 through the vast network of 1300 Service Outlets across 740 cities in India.
Commenting on the Service initiatives in 2017, Mr. YK Koo, Managing Director & CEO, Hyundai Motor India Ltd. said, “Hyundai is a Caring, Responsible and Customer Centric brand, committed to the highest quality of customer service at every touch point. Through the unique campaigns in 2017 we further strengthened our commitment of not only making the highest quality cars but also best in after sales services for the customers. We will continue the momentum in coming year and delight our customers with best services.” The launch of Perfect 10 campaign focused on customer delight through efficient processes - “Fix it Right First Time” to ensure best quality service.
The unique service package ‘Hyundai Customer Care Program (HCCP)’ was launched at Mega Before Service TM Camp and routine Free Car Care Clinic was organized as well to woo customers. Organized at 616 locations for the first time in India, the Mega Before Service TM Camp was attended by over 17,791 happy customers. Hyundai’s Global Quality and Training Centre in India was inaugurated in form of India Quality center (INQC) at Faridabad. State of Art Bodyshop Academy, Polytechnic and Industrial Training Institute (ITI) tie-ups were few among the several initiatives for skilled manpower and high standards of servicing. Hyundai observed road safety week with Safe Move Campaign across Pan India Service Networks with an effort to outreach 7 Million Hyundai owners.