Mahindra Truck & Bus Division has introduced a set of industry first service offerings for the truck owners. These service initiatives are for the Blazo range of trucks, which was launched at the 2016 Auto Expo. Currently, the company has a total network strength of 92 3S dealerships, 129 authorized service centres and 2900 roadside assistance points, in addition to a spares network of 2069 retail outlets, with 24 exclusive strategically located Parts Plazas. The company is offering a class leading 6 years/6 Lakh kilometers warranty with the Blazo.
Speaking on the occasion of the introduction of these new offerings, Vinod Sahay, Chief Executive Officer – Mahindra Truck and Bus Division, said, “At Mahindra Truck and Bus, customer centricity and continuous product innovation have been at the core of our business and we have made long strides in pioneering, innovative and disruptive guarantees. Today, as we roll out a never-before package of customer benefits, we are confident of significantly bringing down the cost of ownership and operation thereby ensuring that our trucks are far more affordable. For the transporter, this directly translates into better earnings due to savings of up to 20% in servicing cost per annum for every Mahindra BLAZO truck as well as a promise of hassle free ownership experience. We are confident that transporters will notice our industry first game-changing benefits and switch to Mahindra BLAZO as their preferred brand of choice, to get the best value for money.”
The new service offerings include guaranteed service support in many ways: 48 hours uptime guarantee, 2 hours reach guarantee on Mumbai – Delhi Corridor and 36 hours turnaround guarantee at its dealerships. In addition, the new initiative guarantees availability of all critical maintenance parts from its parts plazas and dealerships or offers them for free. All guarantees come with a recourse for the customers, in case the company does not deliver. There are increased oil change intervals for the Blazo range of trucks which are class leading or comparable to best-in- class. Additionally, reduced lubricant oil prices which are lowest in the industry, thereby making Mahindra trucks most affordable and ensuring an overall 18% savings per annum for transporters. These initiatives provide peace-of-mind for vehicle operation up to the end of 6th year, thereby setting a new standard in the Indian trucking industry.