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Maruti and Hyundai Bag Awards in Three Segments in 2017 J.D. Power Study

Maruti and Hyundai Bag Awards in Three Segments in 2017 J.D. Power Study

Snapshot: The winners for Maruti were the recently launched S-Cross, Alto & Santra hatcbacks, while the Grand i10, Verna & Creta emerged winners for Hyundai

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The quality of new vehicles have improved over the past five years, according to the J.D. Power 2017 India Initial Quality Study (IQS), released today. The country's two leading automakers Maruti Suzuki and Hyundai received initial quality awards in three segments. The study concluded that the number of problems reported per 100 vehicles (PP100) by new-vehicle owners has declined over the past five years, with declines reported across all problem categories except heating, ventilation and cooling (HVAC). Overall, initial quality averages 95 PP100 in 2017, a significant improvement from 115 PP100 in 2013.

Checkout the 2018 Hyundai i20 facelift as test mule, launching in February at 2018 Auto Expo!

“With the advent of the lighter engine and power train introductions by vehicle manufacturers in the last five years, the number of engine, noise and vibration-related issues has declined considerably, resulting in better overall product quality,” said Kaustav Roy, Director at J.D. Power. “However, the challenge lies in optimizing customer requirements related to HVAC effectiveness while continuing to provide better engine power and fuel efficiency. Manufacturers that are able to integrate these customer requirements into their overall vehicle design would likely be in a better position to differentiate themselves from the competition.” Although problems in the engine and transmission category remain the most frequently reported issues, there has been a significant improvement of 9 PP100 during the past five years.

Hyundai Grand i10 tied with Ford Figo (71 PP100 each) for highest rank in the Upper Compact segment, while the Hyundai Verna tied with Honda City (70 PP100 each) for highest rank in the Midsize segment, followed by Hyundai Creta which tied with Maruti Suzuki S-Cross (76 PP100 each) for highest rank in the SUV segment. Maruti Alto 800 (103 PP100) and Maruti Wagon R (85 PP100) were ranked highest in the Entry Compact and Compact segments, respectively. Toyota also received awards in two segments: the Etios (56 PP100) in the Entry Midsize segment and the Innova Crysta (77 PP100), in its debut year, in the MUV/ MPV segment. The Volkswagen Polo/ Cross Polo/ Polo GT (69 PP100) was ranked highest in the Premium Compact segment.

The 2017 India Initial Quality Study (IQS) is based on responses from 8,578 new-vehicle owners who purchased their vehicle from November 2016 through July 2017. The study includes 83 models from 17 makes. The study was fielded from May through September 2017 in 40 cities across India. The study measures problems experienced by new-vehicle owners during the first two to six months of ownership and examines more than 200 problem symptoms in eight problem categories (listed in order of frequency of reported problems): engine/ transmission, heating, ventilation and cooling (HVAC), driving experience, vehicle exterior, features, controls and displays, vehicle interior, audio, entertainment and navigation (AEN), and seats.

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