Maruti Suzuki India Limited (MSIL) has announced a service campaign to inspect a suspected fault and replace a brake part in 20,427 units of S-Cross premium crossover. The affected/recalled units were manufactured between April 20th 2015 and February 12th, 2016. The inspection and replacement will be done free of cost for the customer. This service campaign applies to both the variants of S-Cross: DDiS 200 and DDiS 320.
Owners of the impacted vehicles will be contacted by dealers. Service Campaigns are undertaken globally by automobile companies to rectify faults that may potentially cause inconvenience to customers. S-Cross owners can check the NEXA website www.nexaexperience.com to ascertain if their vehicle is impacted. The customer is requested to fill in the chassis number (MA3 followed by 14 digit alpha-numeric number) on the computer screen. The chassis number is embossed on the vehicle ID plate and is also in the vehicle invoice / registration documents. Customers may also contact the nearest Maruti Suzuki dealer workshop to ascertain if their vehicle is impacted.
Maruti S-Cross was launched in August 2015 in the country at a starting price of Rs. 8.34 Lakhs. However, the company slashed the prices by upto Rs. 1.50 Lakhs in January 2016 to attract more buyers. Around 80 percent of the sold units were DDiS 200, while the DDis 320 variants failed to get decent numbers. The company is selling around 2500 units of the compact SUV on monthly basis since its launch. The S-Cross was the first Maruti product to be retailed through the newly setup NEXA premium chain of dealer outlets. Now, the Baleno hatch is also sold via NEXA dealerships and the dealer outlets have escalated to 100 across the country.