Maruti Suzuki has stepped up serious customer service efforts to assist its buyers stuck in heavy rains all over Mumbai. Maruti Suzuki India has been able to swiftly reach out and help the customers with important precautions and various steps to avoid or prevent any type of damage to the car.
To keep Maruti Suzuki customers informed and updated with tips and preventive measures, over 3.5 lakh messages / SMSes have been widely circulated among Maruti Suzuki car owners. Such a step by the company has been taken to assist and coordinate with their customers to secure their vehicles from any harm or any kind of further damage due to Mumbai floods caused by the monsoon heavy rainfall.
India’s largest automaker Maruti Suzuki has pressed into action a series of measures. These comprise of allotting Service Managers as per the area to assist Maruti car owners in distress.
To contact Service Managers easily, their mobile numbers are being shared with the Maruti vehicle owners according to the respective areas affected. It will help the customers to directly connect with Maruti Suzuki service managers for any help.
Maruti Suzuki has also partnered with vehicle towing companies to facilitate consistent and smooth services for 24 hours.
Maruti Suzuki inventory has been updated with enough Maruti vehicle spare parts to avoid any deficit and provide quick service. Moreover, the company has partnered with insurance companies to facilitate the rapid allocation of claims.
Mr. Partho Banerjee, Executive Director of Service, Maruti Suzuki India said, “In these difficult times, quick movement of people helps them to address challenges in an effective manner. We are committed to ensure full-fledged support to our customers in this time of severity. Our request to customers is to not start a submerged car. This will help prevent consequential damages. Our dedicated teams have taken position at workshops to handle customers’ cars promptly. It is Maruti Suzuki’s endeavour to educate customers to handle cars impacted by water intrusion. Our similar proactive initiatives in other instances of flood have helped reduce damage to their cars”.