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Nissan India Introduce F1 Service Solution

Nissan India Introduce F1 Service Solution

Snapshot: F1 (Fix It Right First Time) service solution is being aimed towards enhancing the customer ownership experience.

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Nissan India has introduced the F1 (Fix It Right First Time) service solution in the country. It is being aimed towards enhancing the customer ownership experience. Being launched at the time of 'Happy with Nissan' 8th Edition, the F1 Solution is created to address and solve all vehicle concerns and customer queries in the first attempt, claims the Japanese automaker. As part of the F1 Solution, after capturing the customer’s verbal feedback, a comprehensive diagnosis of the vehicle will be performed.

Know more about the 8th edition of 'Happy with Nissan' campaign!

Announcing the initiative, Sanjeev Aggarwal, Vice President, Aftersales, Nissan Motor India said, “It is our constant effort to explore innovative solutions to make the ownership experience of our customers delightful. With F1 Solution, we aim to resolve 96% issues of customers by addressing them at the very first instance during a service visit. This is in line with our commitment towards transforming the customer ownership experience in India by introducing global best practices. Globally, Nissan has introduced F1 Solution in 19 key markets." A team of skilled Nissan technical experts will undertake prompt and accurate maintenance and repair work. A thorough final quality check using ‘Vehicle Quality Check list’ will be performed.

Before delivering the car to the customer, rechecking of washing quality followed by re-verification of repair work by ‘Final Inspector’ will be executed. The entire service quality procedure and tool will eliminate the repeat repair work and recurring customer visits. Nissan India is currently running its 8th edition of ‘Happy with Nissan’ - a customer service campaign for customers from January 18-28, 2018 across all Nissan and Datsun outlets pan India. It includes 60-point free vehicle check-up, free top wash, discounts on accessories, upto 20% discount on labour charges and 50% discount on Insurance Renewal. Customers going for ‘Happy with Nissan’ can avail of the F1 Solution at the service outlets. Since the start of the campaign in 2014, Nissan has serviced 80,000 customers through this initiative.

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