Tata Motors, the home-grown automaker, has announced a nationwide Mega Service Camp for the passenger vehicle customers from Novemeber 11-17, 2016 in the country. The customers can take their vehicles to 527 dealerships across 281 locations in India for a a comprehensive 40-point vehicle health check-up, top wash and host of other service offers. The company would also offer discounts of upto 10 percent on various value added services and genuine accessories.
In addition, a discount of upto 20 percent can be availed on original parts and labor charges. Dinesh Bhasin, Head – Customer Support, Passenger Vehicles Business Unit, Tata Motors said, “We recognise that sales and service play an important role in customer satisfaction. The Nationwide Mega Service Camp is an initiative which the company undertakes to ensure customers across the country can avail themselves of good value high skilled services. In the last five editions, we have serviced over 5.8 lakh cars. All these activities have resulted in the second highest score in the J D Power 2016 Syndicate Customer Service Index Study, which echoes our commitment to customer service."
As per the recent J D Power India 2016 Syndicate Customer Service Index Study, Tata Motors has shown significant improvement across five factors such as service initiation, service advisor, service facility, vehicle pick up and service quality. "We want to be among the top three brands in the consumer’s consideration set in the passenger vehicle market and service plays a key role in building a brand. We will continue to offer best value to customers in terms of total cost ownership experience.”