Tata Motors announced that it will organize nationwide Free Monsoon Check-up for its customers, starting from July 15 and this campaign will continue for 11 days till July 25. Apart from free check-ups, the customers can avail various schemes and offer by the company, across its dealership network. With this annual exercise, Tata Motors plans to enhance its service brand and promote its different customer-centric schemes.
Speaking on this, Mr Subhajit Roy, Senior General Manager & Head Customer Care, Tata Motors - “Customer service at Tata Motors is key to its business, which has evolved over the years. We have introduced a wide range of service offerings to keep pace with the changing demands of the market and meet all customer needs in a timely manner by maintaining competitive and enhancing quality. The resultant – an improved standalone second rank in the JD Power Customer Service Index. Through the roll-out of the free monsoon check-up camp, we will cater to all Tata Motors’ passenger car and utility vehicle owners this monsoon. We strongly believe that after-market services are imperative to enhance customer experience and annual service camps serve as an ideal platform to gather customer insights and understand their aspirations better.”
As part of the offers available during the said days, customers can avail discounts on roadside assistance (RSA) policies, spare parts, labour as well as oil top-up and change. Customers stand to get a 10% discount on RSA policies sold during the monsoon campaign. Similarly, discounts of up to 10% for personal segment customers and 15% for Fleet Segment Customers can be availed on oil change or top-up, respectively.
Certain dealerships across the country will also be conducting new car displays, loan cum exchange melas and free evaluation of old cars alongside a host of other attractive offers.